Just on this Easter Day, Nokia debuted its new device Lumia 900 in New York on the Times Square Event. No doubt, the Nokia Lumia 900 is an excellent mobile device thus a lot of AT&T customers have ordered one in advance. However, with the receiving of their gadgets, a percentage of these pre-ordered unites appeard to be plagued by a glitch that prevents users from connecting to a data network, 2G, 3G or 4G.
With discussions on multiple online communities, some solutions have been promoted from users to solve this problem. The following solution is one of them, which has worked for others:
1. Remove the SIM card and leave the SIM card out for the next three steps.
2. Perform a Master Reset (Settings > About).
3. Let the product boot up without a SIM card.
4. Turn off the device.
5. Verify that the SIM card is LTE enabled.
6. Insert SIM card and boot up.
But a number of users report that the problem reappears eventually. Thus, users only have to wait for the solution from Nokia. Today, the good news from the Finnish based Nokia admitted that a memory management issue with the software on the phone was preventing some users from connecting to the internet. The difficulties have nothing to do with hardware of the device or AT&T's network. To solve this problem, Nokia has promised users with a software fix which will be ready on April 16th. The manufacturer is allowing those who bought the flagship Windows Phone model to either download the new software or swap their flawed model for a new one.
What’s more, Nokia also promised that all those who bought the phone will receive a $100 rebate from Nokia regardless of whether or not their phone is affected. Since the phone is $99.99 with a 2-year contract, that effectively makes the Nokia Lumia 900 free for people who purchase the phone before Midnight Pacific Time on April 21st. The Nokia U.S. executive Weber said that this strategy well describes the company’s customers come first rule.
Useful readings for Nokia Lumia 900: